Appointment Cancellation Policy
We understand that issues arise and our clients are not always able to keep their appointments. We kindly request that you respect the time of our staff and other clients by providing at least 24 hours notice to cancel or any appointment. We will request a credit card on an encrypted file when booking your appointment. A charge of 50% of scheduled services may be assessed for missed appointments or appointments cancelled within 24 hours.
Gift Card Policy
The best gift you can give someone is a gift card to Roche Salon, that special person will really appreciate it.
Gift Cards can be used for Services and Retail Products
There are NO refunds for ANY gift cards purchased.
Gift cards cannot be redeemed for cash.
Salon Product Policy
Retail products may only be exchanged for equal or lesser value products within 15 days of purchase. Returns are accepted for store credit only. No cash refunds will be given and no credit will be issued to your account.
Product exchanges will only be for equally priced product or less.If there is a price differences the client will either hold a credit or be charged the difference plus tax.
Damaged Items, Sale Items or Discontinued Items CANNOT be returned.
There are NO refunds or exchanges on ANY tools (i.e. flat iron, blow-dryer, etc) sold. All warranties are provided through the manufacturers.
Items purchased as a set can only be returned as a complete sets.
Products will not be accepted 15 days after date of purchase or if the product contains less than 90% of the original amount